Return policy

Item return terms

• Your purchased item should be unused and should have the original packaging and tags intact as same as it had at the time you received it.
• Different goods are exempted from this return policy, including perishable and sanitary products, intimate goods, flammable or hazardous materials, or liquids.
• Other items included in the non-returnable category are:
• Gift cards
• Some personal care and healthcare items
• Virtually downloadable products
• You need to provide us with proof of purchase that is receipt of product purchase. Kindly send the product you purchase from us directly to us and not to the manufacturer.
• In certain conditions, we only grant partial returns (if applicable)
• Items that are not in their original condition have missing or damaged components due to some other reasons and not because of our mistake
• Any item that you may return following 14 days of your purchase and order delivery

Refund terms (if applicable)

Once you return the item and receive it, we inspect it and notify you through email that we have received your item for return. We also send you a notification regarding your refund’s rejection or approval.

If we approve your refund, we process it and transfer the credit to your credit card automatically or through the original payment method within the specific period.

Missing or late refunds terms (if applicable)

• If you have not received your refund until the specific time, first check out your bank account. Then get in touch with your credit card issuing company. The official processing of your refund takes some time from your credit card provider.
• After that, get in touch with your bank. The payment processing usually takes some time from your bank.
• If you have already tried all this and your refund is still not processed, you can get in touch with us at email: team@yumaincare.eu

Refund on sales items (if applicable)

We provide refunds only on regular items. Unfortunately, we do not offer a refund on the sales items.

Items exchange (if applicable)

We only provide item replacement if they have any defects or damage. If you want to exchange the item with the similar one, then you can contact us via email and mail your article to this address: team@yumaincare.eu

Gift items

If the item is labeled as a gift when you purchased it from our store and shipped to you directly, we provide you with a gift card with the same value as your returned gift. Once we receive the gift item, we email you the gift certificate at your provided email address.

If the item purchased wasn’t labeled as a gift when you bought it or ordered it to be shipped to yourself to give it as a gift later, we send a refund to you and send the return details to whom you have given the gift item.

Send the item you intend to return to the given mailing address:

EU address:
Muziejaus 29
Telsiai
Lithuania 87356
Phone: +370 692 05271